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Skill Enhancement Course in Hospitality Management

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  • Skill Enhancement Course in Hospitality Management

Exclusive for Mizoram University affiliated college students.

Program Overview Syllabus Fees FAQ Career Prospectus



Skill Enhancement Course in Hospitality Management


Duration:

3 Months


Eligibility:

  1. Current students from Mizoram University and its Affiliated Colleges, pursuing Sem II/Sem III/ Sem IV.
  2. This course is also available for any Past Student/Alumni of Mizoram University and its Affiliated Colleges. They may apply for admissions with the below documentary proof

Documentary proof:

(Required for Past Students/Alumnus of Mizoram University and its Affiliated Colleges) Bonafide UG/PG certificate/ ID card/ Mizoram Statehood Registration Card.


Course Fee: INR 3000

50% discount for Mizoram University students only - Discounted Course Fee: INR 1500


Learning Outcomes:


After the completion of this course, students will be able to:

  1. Analyze the structure and dynamics of the hospitality industry, its various sectors, and current trends and challenges.
  2. Apply operations management principles in hotels and restaurants, focusing on facility management, maintenance, and event management.
  3. Develop marketing strategies for the hospitality sector, manage hospitality brands, and understand customer relationship management.
  4. Implement human resource management strategies and develop leadership skills in hospitality management, with a focus on employee engagement and retention.
  5. Understand financial management in the hospitality industry, the role of technology, and future trends and innovations.


Detailed Syllabus:


Unit I: Introduction to Hospitality Industry Overview of the Hospitality Industry, Different Sectors: Lodging, Food and Beverage, Travel and Tourism, Current Trends, Challenges.

Unit II: Operations Management Principles of Operations in Hotels and Restaurants, Facility Management and Maintenance, Event Management Fundamentals.

Unit III: Marketing and Brand Management Hospitality Marketing Strategies, Brand Management in Hospitality, Customer Relationship Management.

Unit IV: Human Resources and Leadership in Hospitality HR Management in Hospitality, Leadership Skills for Hospitality Managers, Employee Engagement and Retention.

Unit V: Financial Management and Future TrendsFinancial Management in Hospitality, Technology in Hospitality Management, Future Trends and Innovations.



Reference Books:


  1. Walker, J. R. (2019). Introduction to Hospitality (7th ed.). Pearson India.
  2. Bardi, J. A. (2020). Hotel Front Office Management (5th ed.). Wiley India.
  3. Kotler, P., Bowen, J. T., & Makens, J. C. (2020). Marketing for Hospitality and Tourism (7th ed.). Pearson India.
  4. Hayes, D. K., & Ninemeier, J. D. (2018). Human Resources Management in the Hospitality Industry (3rd ed.). Wiley India.
  5. Kasavana, M. L. (2019). Managing Front Office Operations (10th ed.). American Hotel & Lodging Educational Institute.